Proactive Staff Support Service (PSSS)
Empowering Your Team's Wellbeing
Traditional Employee Assistance Programs (EAPs) often fall short — with impersonal delivery, low engagement, and long wait times.
Our Proactive Staff Support Service offers a personalised, timely approach to staff wellbeing, achieving up to 7x higher engagement than standard EAPs.
Why? Because we build real human connection and trust with your team, making it more likely they’ll reach out early, before issues escalate.
Key Features
What Your Staff Receive
Monthly Wellbeing & Mental Health Check-In: A proactive one-to-one call with one of our experienced coaches to see how they’re coping and offer personalised support.
Direct Access to Coaching: Staff can book additional sessions throughout the month to discuss challenges and receive guidance.
Priority Crisis Support: Immediate access to a coach if someone experiences a mental health crisis, no waiting lists, no call centres.
Support for Managers: We work closely with your leadership team, providing regular insights and aligning our approach with the pressures your business is facing. Our service offers a safe, professional space for staff and managers alike to feel heard, valued, and supported.
The Business Benefits
7x Higher Engagement Than EAPs: Because we build rapport, trust, and approachability from day one.
Early Intervention, Better Outcomes: We help address issues before they lead to long-term absence or resignation.
Improved Retention & Reduced Absence: Valued staff stay longer and feel more invested in the workplace.
Strong ROI: For every £1 invested in mental health, the average return is £5.20 (Deloitte, 2020).
Flexible & Fixed Staff Support Options
Same service, different billing. Choose the model that works best for your business.
Flexible Support Partnership
Ideal for businesses that want support on demand without ongoing commitment.
Access wellbeing support as and when your team needs it. A great fit for growing teams, trial periods, or businesses starting to prioritise mental health more proactively.
Simple per-session billing (e.g. per 1:1 check-in or crisis call)
Month-to-month availability — no long contracts
No monthly retainer
30 days' notice to stop or pause the service
Fixed Support Partnership
Best for businesses that want consistency, predictability, and a simpler admin flow.
With a fixed monthly fee, you can confidently invest in your team’s wellbeing while staying in control of your budget. It’s a simple, transparent way to support your people consistently.
Fixed monthly fee — covers all eligible staff usage, no surprises
No per-session charges – simple, predictable invoicing
Automatically adjusts to team size
Easy budget planning — set your wellbeing spend in advance
We’re here as a genuine extension of your team, offering a personalised, cost-effective service that delivers real results for your people and your business.
Simple Setup
Getting started is easy. We provide:
A simple registration form
A staff list template
Ready-to-send email comms and intro docs
So you can confidently launch the service and show your team that their wellbeing matters.
Ready to Make a Meaningful Difference?
Our Proactive Staff Support Service helps your team access timely, trusted support that builds morale, prevents burnout, and boosts workplace culture. With faster access than an EAP and personalised support from day one, your staff get the support when they need it most, and your business realises the benefits.
empowered and capable of dealing with the ups and downs of life.”
